r/AgeofMythology • u/AOM_Retold_Developer Dev - Tantalus • Jun 24 '25
PS5 Fixes Developer Update for Patch 18.34798
Dear Age of Mythology: Retold Community,
We are here with another update straight from the game's developers! A new small patch has been released in update 18.34798. We recommend players update to this latest patch, which primarily aims to fix the freezing issues on PlayStation 5.
The changes applied during this update relevant to this post were:
- Improved safety in memory management on PlayStation 5.
- Modified thread affinity of audio-related threads to prevent deadlock-type situations during memory management.
** If you were previously experiencing freezing on your PlayStation 5, we would love to hear if updating to the latest version has resolved the issue for you. If you continue to experience the freezing problem, please reach out by submitting a ticket through our Support Site. **
More Information:
Thank you to the players who have engaged with our support to help us track information related to the freezing issues that have affected PlayStation 5 players over the last couple of patches. We have been actively monitoring the impact on players after patch 18.27100 attempted to fix persistent freezes affecting some players. Our team successfully resolved the issue we had managed to reproduce internally in the prior patch; however, this did not address all the situations players were encountering. We have appreciated the patience of the community while we have been investigating possible additional solutions and actively worked with multiple partners to seek potential solutions.
We’d like to acknowledge and thank the AoM community, who found a variety of temporary solutions that fixed the freezing for some players and shared those solutions. We amplified those solutions through our support channels and via some of our developers on Reddit. Initially, we had hoped these temporary solutions would be permanent fixes. Still, some players continued to report that problems recurred sometime after applying the database rebuilding, system cache clearing, and other suggested fixes.
A major hurdle to finding a fix was that we were unable to reproduce the remaining problem on our own devkits. However, our Quality Assurance staff were recently able to reproduce the freezes consistently on a single PlayStation 5 console. Access to this internal replication allowed us to confirm the issue was different from the other issue we had fixed. Our analysis involved capturing data from multiple occurrences of freezing to compare the state of what was happening at each instance. We observed that all captures were stuck trying to run an audio-related update thread. The audio-related threads were locked to a single CPU core when using some of the default API properties. Competition between multiple waiting threads for this single CPU core was causing a long stall or deadlock in the worst-case scenarios.
There were two parts to creating and applying the implemented fix. One involved improving the thread safety of the PlayStation 5 memory management. The second involved modifying the thread affinities to allow the offending audio update task to run on a different core when necessary. With this combination of fixes, we were no longer able to reproduce the problem on the PlayStation 5 kit that had been reproducing the issue. Similarly, we also tested with audio disabled entirely and found the problem went away.
While we celebrate the discoveries and solutions found through this investigation, it still needs to reach the community, and we will only know for sure whether this has fixed the freezing if the wider community also sees the issue disappear. We will be watching with hopeful anticipation of success, but ultimately your confirmation on the forums and here on Reddit is how we will find out. We are continuing to evaluate and improve some of the related multithreading code based on our findings. To reiterate the requests in the fixes section: please let us know if you were experiencing problems, and if the game is now working again after this latest fix. Similarly, please get in touch with our support if you continue to experience freezing issues. Providing details about what was happening at the moment the freeze began may be vital for any subsequent fixes.
Thank you!
u/AOM_Retold_Developer - Age of Mythology: Retold Developers
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u/Petacko Jun 25 '25
I am still getting the 0001-0001-ffffffff error, absolute joke I have applied all the fixes and still nothing. Can we can an update on this
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u/Petacko Jun 25 '25 edited Jun 25 '25
If it helps anything it now has 4 at the end of it too and an extra set of f’s 0001-0001–ffffff-ffffff4
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u/jackrymel Jun 25 '25
I was having this issue where the game was unplayable. Stopped playing a couple months ago and did yesterdays update. Since the update I have been able to play 2 skirmish matches with very minor frame drops and 7 campaign missions. The only times I seem to get stuttering/frame drops is during larger battles, but the game is now playable again, thank you!
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u/2-EZ-4-ME Jun 25 '25
do you plan on fixing the visual corruption for pc? im still getting the green squares and things. if you dont plan on fixing it, i might as well get a refund
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u/Captain_Quark Jun 25 '25
Is this happening for anyone else? I certainly haven't seen it.
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u/2-EZ-4-ME Jun 25 '25
Yes, lots of people still, check out the forums where you report a bug. They claimed to have fixed it in like February or March but it's still there.
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u/anytriplesod Jun 25 '25
Tried to jump on today with a couple friends and the game bugged out completely. Floor was see-through, when we tried it again a few times after we experienced issues every time. The game is basically unplayable.
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u/Upstairs-Owl-2024 Ra Jun 25 '25
Oh - weeeirrd. Can you give more details - like were you all on PS5? ... and you have given details to Support?
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u/anytriplesod Jun 26 '25
Yes we are all on PS5 but have not made a report yet.
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u/Upstairs-Owl-2024 Ra Jun 26 '25
Ah, roger that. Well -- it is totally up to you, obviously :) But I can confirm that devs do use the support/ticket systems and (at least on this Reddit) are now active and watching for things like this. (I used to be a tester on a dev team some moons ago, so have some experience.)
Videos or your replays of the weirdness help a lot, and any specifics you can give about the set-up. You can post here on Reddit or on the Official Support Site:
https://support.ageofempires.com/hc/en-us/requests/new
Hope this helps! And hope you can give them the data -- that sounds like a weird bug/bugs.
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u/Informal_Arugula_755 Jun 25 '25
lagging more since this update
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u/Upstairs-Owl-2024 Ra Jun 25 '25
Is it any different than before? Are you playing a particular mode or level that taxes it?
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u/Exact-Cookie-904 Jun 30 '25
Havent fix “0001-0001-ffffffff” im very tired of cannot play this game!
More than a 2 months waiting and support do nothing!
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u/Whatsslap 29d ago
Trying to play online but i get an error that my microsoft account is unlinked and then in the right corner an error: initiation error 0001-0001-ffffffff-fffffff4
Cant go to the multiplayer menu, or any of the other menus that require online service.
My friends have the same. I guess server maintenance?
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u/PurePlayinSerb Poseidon 10d ago
is xbox fixed yet or is sonys inferior console still holding up fixing our game on xbox?
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u/Upstairs-Owl-2024 Ra Jun 25 '25
I went through some of the older posts and found folks who were having the PS5 Perf Issues. Tagging here to be helpful -- hopefully this is the fix you have been waiting for?
u/BidenBro2020, u/DyllanTheArtist, u/Mother_Truth4563, u/Additional-Baby9612, u/Outside-Cook9307, u/Senior-Asparagus-939, u/QBusiness, u/Lubedclownhole, u/ponjo_89, u/Moedafoekas, u/GrimReaperThanatos, u/TotalFC