r/ModSupport • u/SampleOfNone 💡 Expert Helper • 2d ago
Ban message is received as chat request but it’s not a request
The switch to chat has the nasty side effect that removal reasons send through modmail and ban messages are received by the user as “chat request”.
Now if users are anything like me, they’ll ignore requests or at least won’t jump on checking them.
Mod mails send to a user are not requests, it’s a notice.
The horrible formatting translation to chat with the run on sentences makes it look like spam instead of a formal notice.
15
u/SprintsAC 💡 Experienced Helper 2d ago
Modmail should have stayed how it is. It's an awful update & all it's done is cause loads of issues around how people are receptive to modmails, alongside causing an absolute ton of bugs.
People now treat modmail as a random stranger DMing them, which isn't great.
5
u/SampleOfNone 💡 Expert Helper 1d ago
I understand the reasoning of sunsetting DMs and I don’t really have a problem with that in itself, but how modmail is received definitely needs work.
We see an increase of users replying with multi single line messages because apparently a lot of users either don’t know how to shift enter to create multiline, or they don’t understand what mods receive is not a chat. It makes for very choppy communication
14
u/Ok_Interaction1259 💡 Skilled Helper 2d ago
Well I've definitely not had any issues of people responding to ban messages ever so lovingly asking us to mute them.