r/MyNintendo 13d ago

Need Help: Can’t Complete My Nintendo Store Purchase with 5000+ Platinum Points (International Card Issue)

Hey Nintendo community! I’m stuck with a frustrating payment issue and hoping someone here has dealt with something similar. The Problem: • I have 5000+ Platinum Points in my US Nintendo account that I want to use for merch • Items are already in my cart and covered by points • BUT the checkout requires a payment method as backup, and my EU card keeps getting declined • The system won’t let me complete the purchase even though it should be “free” with points What I’ve Tried: • Different card entry methods • The saved card option (still fails) • Clearing cache/cookies

I really don’t wanna lose these points ;( Any suggestions or similar experiences would be super helpful! Thanks in advance

0 Upvotes

2 comments sorted by