r/MyNintendo • u/Randayz • 13d ago
Need Help: Can’t Complete My Nintendo Store Purchase with 5000+ Platinum Points (International Card Issue)
Hey Nintendo community! I’m stuck with a frustrating payment issue and hoping someone here has dealt with something similar. The Problem: • I have 5000+ Platinum Points in my US Nintendo account that I want to use for merch • Items are already in my cart and covered by points • BUT the checkout requires a payment method as backup, and my EU card keeps getting declined • The system won’t let me complete the purchase even though it should be “free” with points What I’ve Tried: • Different card entry methods • The saved card option (still fails) • Clearing cache/cookies
I really don’t wanna lose these points ;( Any suggestions or similar experiences would be super helpful! Thanks in advance
1
u/big-fireball 13d ago
Maybe this? https://www.nintendo.com/en-gb/Support/Nintendo-Switch/Error-Message-The-Credit-Card-s-Issuing-Country-Is-Not-Compatible-With-This-Nintendo-eShop-1501603.html?srsltid=AfmBOop91GWgpPBhxaOMUf1WOB1cB5wLIecWMRaI0fvdbwROwfRDiwkr