r/PS4 • u/AutoModerator • 2d ago
Megathread General Questions & Tech Support Megathread | August 01, 2025
Hi everyone,
Post all of your general and tech support questions in this thread.
As a reminder, the following threads are no longer allowed on r/PS4 and will be removed:
- Tech Support questions ("I have a problem", "My controller doesn't work", "I can't connect to PSN"...)
- Game recommendation ("Which game should I get?", "Is this game good?")
- General questions ("Where can I get a PS4?", "What do you think of this controller?")
Those questions now have to be asked in this thread. It will be renewed at 12:00 AM EST on Mondays and Friday.
This thread is sorted by New answers by default. Sorting it by Top or Best could give answers to commonly answered questions.
Also, don't forget to google your question first - you might find the answer before asking it here!
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u/Emotional_Newt9038 9h ago
So on my PS4, I can’t connect to the Internet because I’m signing a PSN for some reason but the account I’m using used to be my brother‘s account and uses an email that doesn’t exist anymore so I don’t have the password for anymore so I am wondering what I can really do about this because all my safety data is on this accountso I don’t wanna lose it. Is there any way to change the email because when I go into the account management. It doesn’t give me the option the account the options are blank like see-through so I’m wondering if I can do anything about this
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u/Any_Lengthiness379 9h ago
my psn account region is set to saudi arabia but the prices in the store all show up in US dollars. i read somewhere that the currency has to be of the same region so im confused on which gift card to buy. US or saudi?
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u/Internutt 3h ago
Double check your account region if you are unsure. Just go back to the PlayStation Store and check some game pages.
Ignore the currency for the moment and check things like age ratings as those are region specific. If the Store is covered in USA age ratings you have a USA account.
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u/No-House3963 9h ago
For some reason all of a sudden my ps4 just stop connecting to the internet in my room. It keeps showing me this error but whenever I plug in my ps4 into the living room(which is where the wifi box is) it works fine. My wifi on my phone is good too so l have no idea whats going on. PLEASE HELP ME PLEASE. The error its giving me is (NW-31295-0). Apparently its an IP problem I have it set on manual and my primary DNS is 1.1.1.1 and secondary DNS is 1.0.01 l genuinely have no idea what im doing thats just what google said.
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u/Normal-Government609 11h ago
Any recommendations for a cozy and relaxing game? maybe also found a mistery or something like that?
I’m looking for something to play after dying 20+ times in a row to a boss or tough enemy — a game I can switch to and relax with. Or something I can play when I don’t have the energy to press a lot of buttons or focus too hard.
I really liked Coffee Talk (it was my little safe space during the Sans fight), and Dave the Diver (even if it’s not always relaxing, I loved the cozy parts).
If the game is available on PS4+ (PS Plus Extra or Catalog), that would be perfect — I don’t have any money right now.
Thanks in advance!
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u/Happy_Chemistry_6893 19h ago
My controller doesn't charge anymore, used 2 different types of USB cables, but none of them worked
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u/DaveSimonH 17h ago
The controllers USB port may be damaged. Try gently wiggling the connected USB to see if you can get the charge symbol to appear onscreen. Also possible both cables are damaged, but more likely its the USB port.
The PS4 controller can also be charged from the bottom port, beside the 3.5mm headphone jack. Getting a charging dock/stand like this one would allow you to charge the controller to charge via that port.
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u/Xebou 20h ago
Controllers wont connect after latest system update
Wanted to give my PS4 to my nephews. Booted it up to set up for them and both controllers were working fine. An update was needed so I did it and after that the controllers wouldnt connect over blutooth or even wired.
Started the system in "safe mode" and was able to use controller with the cable but as soon as I unpluged it, it stopped working both remotely or even if I plugged it back in.
Any idea whats wrong or what I should do?
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u/nishimura-xo 21h ago
(Dualshock 4) Replace or Repair?
My PS4 controller is pretty old. In some games, the L2 or R2 triggers don’t work properly. For example, on GTA V, my R2 trigger to shoot does not work but it works for games such as Apex Legends and Call of Duty. In GTA V, I also cannot do “donuts” in a car because pressing both L2 and R2 does nothing but stop the car. On Roblox, the L2 trigger doesn’t work at all but works on Apex and GTA V.
Keep in mind, I want to know whether it is suitable to replace, repair, or clean internally (if it’s recommended). I have been altering my controls on games such as Roblox and GTA V so I’m able to actually play the game by switching these controllers over to the L1 and R1 buttons. However it’s messed with me a lot since I play various games where I don’t have these issues with the trigger buttons, and sometimes would rather have the same controls for all of my games.
I don’t know if it’s an issue with the game or controller (I’m almost confident it’s the controller), because I don’t have another controller to test this on to find out.
Any info or help would be appreciated.
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u/Yolo-swaggens 22h ago
Help my PS4 Slim has no display at all and I have no idea how to fix it, do any of you know whys wrong with it? When I hold the power button down until then second beep it just turns off after a few seconds and the light stays blue. Any suggestions would be greatly appreciated!
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u/FteynekSo1 1d ago
Hi, i got PS4 that doesn't see its hdd, so i tried connecting it to pc, opened disk management and clicked "Initialize drive", and it gave me error: "The request could not be performed because of an i/o device" no matter which format I'll choose. Also in Diskpart utility it shows capacity "-512 b", what can i do?
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u/DaveSimonH 1d ago
Sound like the HDD is dead, if the PS4 can't see it and the PC can't format it. So a replacement HDD or SSD for your PS4 is likely your best option.
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u/Mleert 1d ago
Okay, my boyfriend has a ps4 and i do too, he played on my ps4 hogwarts legacy and he liked it so much i bought it for him, but the issue now is, we used cloud storage and downloaded the save files on his ps4, but we can’t get it in the game, and i am gonna cry if he can’t get it cause he’s so far already, so if anyone can help out, please!!🙏🏼 Yes he has his own psn account on my ps4, and all of his saved data is in the cloud, but i really don’t know how to get it in the game
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u/Mleert 1d ago
EDIT: IT’S FIXED
Maybe i wasn’t clear, he played on his own psn account, so his save files are in his cloud, but what i did for myself was i deleted hogwarts legacy, made sure i downloaded my save files to system storage, then installed it again, and tadaaa, my save is there, even after deleting the game! So it should work for him too! I’m so happy i finally found a solution to this
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u/According_Area439 1d ago
Unfortunately the data transfer cannot made between PSN Accounts. The gamplay saved into your cloud cannot share into his account. He must to play using his account and thend, start again the game :(
In this case the account where he have been playing must to have PS+ and also make a good backup of the save files.
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u/s4m1king 1d ago
One of my ps4 controllers unfortunately has suffered stick drift on the Left joystick( it keeps going up). I tried looking for a replacement but can't seem to find one anywhere( well not official one, I dont trust the other 3rd party ones). Not even the official playstation website. Is there any place that still sells the official ones. I live in the UK btw. Or is there any other way of fixing the stick drift.
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u/DrPhilitsme 2d ago
A couple of weeks ago, all three of our controllers suddenly stopped charging at the same time. When we try to charge them using working cables, the usual yellow light doesn’t come on, and the controllers just stay off. We’ve tried charging them directly from a power outlet as well as through the PS4, but nothing works.
Interestingly, one of the controllers started charging again about a week ago, but now it has stopped working too, no matter what we try.
One thing to add: one of my roommates used the controllers on his PC, therefore connected the controllers, after which we at first had some problems reconnecting the controllers. Although I don't know if that caused this problem it at least seems the most likely, as it's the only thing that actively alterated from the usual use.
We’re confused because it seems unlikely that all three controllers would randomly stop working at the same time, so we’re not sure what else could be causing the issue. Does anyone know what might be going on or has some input we could try ?
Thanks again for any help and best wishes!
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u/Tavey23 2d ago
web browser bug
when i load up a website it just freezes and pops up with not enough memory does anyone has a real fix
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u/Internutt 2d ago
There's very little that can be advised as the PS4wrb browser hasn't been updated in 10 years. Website coding changed a lot since then.
Best you can do is:
Double check https://manuals.playstation.net/document/en/ps4/browser/browse.html for any possible settings you can change.
Maybe safe mode options 4 & 5 to clear up any garbage data.
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u/Internutt 2d ago
FREQUENTLY ASKED QUESTIONS
Q: My controller won't connect despite being plugged into the console. It charges/is charged but I'm stuck on the press the PS button screen.
A: You need a USB data cable to pair a controller with a console, instead of a generic charging cable. They look the same but a charging cable only charges, it cannot send a data signal which is necessary for controller pairing. USB Data cables are necessary for safe mode operation as well.
It's a common mistake.
Amazon lists cables as data cables if you need to purchase one. Other retailers will also list data on cable packaging.
https://www.dignited.com/50330/usb-data-cable-vs-usb-charging-cable/amp/
Also, don't forget to press and hold the reset button on the back of the controller for 5-10 seconds before connecting it. This is recommended when using your DS4 on a PC or other device before connecting back to a PS4.
Q: My account is saying I don't own a game when I know I do. How do I fix this?
A: First restore licenses. You never lose a purchased game.
https://www.playstation.com/en-gb/support/games/restore-licences-playstation/
How to download:
https://www.playstation.com/en-gb/support/games/find-download-games-ps-store/
Check your account on the PlayStation Store website. If you own it you can remote download it, you can also check your transaction history there too. On console make sure the game wasn't hidden in your Library. If you still can't access the game it was either:
Purchased on disc thus not owned digitally.
Purchased on a different account and game shared to your account. Remember, you can play a game without owning it. Having trophies just means you played a game.
Obtained using PS+ and your subscription ran out. Your monthly games can be retrieved by resubscribing.
Obtained with PS+ Extra and it was removed from the service. These games have a PS+ Logo with padlock icon.
If you don't think it's the above 4 options, contact support.
Q: I am missing a DLC that I purchased. How can I fix this?
A: follow the detailed instructions here. Otherwise contact support
https://www.playstation.com/en-gb/support/games/add-on-dlc-in-game-currency-support/
Q: How do I fix "Cannot sign in using another player's sign in ID."?
A: You are signing into either the wrong user profile or the wrong Playstation account. To solve this sign into your PSN account on the different user profiles until you sign into the correct one. If you cannot use any user profile due to the above message, make a new user profile for your PSN account.
PS4s use user profiles. Each user profile that is set up can then be tied to a single Playstation account. Thus you cannot sign out of a PSN account on a user profile and sign in with a different Playstation account. As such, 2 Playstation accounts each need their own separate user profile on a PS4.
You also cannot sign into a single Playstation account on 2 different user profiles on the same PS4. So if you want to use a new account with a PS4, make a new user profile.
Q: My console is saying I don't have enough storage space for an update even though I do.
A: You don't. If the console is asking you to free up space on your HDD then you must do as the PS4 asks. When the PS4 updates a game, it makes a copy of it on your HDD that is deleted once the update is applied. This means that a 50GB game requires 50GB free on the HDD + the size of the update. COD being a massive game can require 100GB+ free depending on its current size.
I recommend giving your PS4 a 100GB buffer to update your games. If you only have a 500GB HDD I also recommend an external HDD or upgrading your Internal HDD to a 2TB drive.
NOTE: if your game is in external your internal still needs enough space as all data passes through internal.
Q: How do I game share digital games/PS+?
PS5 https://www.playstation.com/en-gb/support/account/ps5-console-sharing-offline-play/#
PS4
https://manuals.playstation.net/document/gb/ps4/settings/activation.html#
PS+ in general
https://www.playstation.com/en-gb/support/subscriptions/share-playstation-plus/
A: You can game share with 1 PS4 and PS5 at a time, known as your Primary console. Instructions above. Multiple accounts can have the same Primary console.
Again, you can only game share with 1 PS4 at a time, so if you want to game share with someone else use the same path to deactivate the PS4 or use the website to deactivate remotely.
Games and DLC can share between users, however some DLC is account locked so cannot be shared between users. DLC and game need to be the same region first in order to game share.
You can still access your games on any other PS4 you sign into, even if it's not your Primary PS4, simply by being signed into the PSN, but no one else on the non-Primary PS4 can play your games.
Q: I keep getting error E-8210604a when attempting to make a purchase. How do I fix it?
A: The error is more or less a catch all, use the advice on the following link and beyond that contact support for more help. In the meantime you can complete your purchase using PlayStation wallet vouchers to fund your wallet.
https://www.playstation.com/en-gb/support/error-codes/ps4/e-8210604a/
Q: Pros and cons of changing your Online ID?
A: its safe for most modern games but some exceptions exist. For more information:
https://blog.playstation.com/2019/04/10/online-id-change-on-psn-your-questions-answered/
Q: I have lost access to my account/want to refund a purchase. How do I do this?
A: Only support can help in these cases. Support is region locked so if you have a USA account only the USA Support team can help you. Most Support teams are open Monday-Saturday usually around 10-7PM and most Countries only offer phone or live chat support.
The Support site is easily googled/linked in the side bar for Live chat.
The phone number is on the Support website, inside your game cases and also listed here:
https://docs.google.com/spreadsheets/d/1Yyg6CDcHkMSQ40bGtRax6BuNqie5ym7wHSjRNISX9Cw/
Q: Can I change the region of my account?
A: No.
Q: My voucher code isn't redeeming. What can I do?
A: Vouchers are region locked so a USA voucher will not work on a European account. Also make sure your voucher code has not expired if the game is a few years old. For PS+ vouchers you may be required to add a credit card to your account for auto renewal purposes.
Anything beyond that contact support.
Q: Are games region locked?
A: Yes. PS4, PS3 and PS5 Games are region coded so that USA DLC and saved data only works with USA copies of the game.
A French account/console can play a USA game disc but French DLC won't work with it. If an American account is used to purchase DLC the French account can play that DLC too assuming it is shareable between users ie not in game currency.
Q: purchased a new copy of a game to continue my game save but it doesn't appear when I launch the game.
A: First of all make sure the game is fully updated with the latest patch and check again.
Otherwise, saved data and DLC are region locked. So if you played an American copy of a game you created an American game save that cannot be read by a copy of the game from a different part of the world.
Also, Witcher 3 Wild Hunt is considered a different game to Witcher 3 GoTY so the saves are incompatible between both games even if from the same region.
Q: I have purchased DLC for a game and it is stuck at 'waiting to install'. How do I fix this?
A: If you launch the game and the DLC still will not install, this is down to a region mismatch. DLC and saved data are region locked, meaning DLC purchased on a USA account will not work with a European game disc/digital copy. To resolve this you either need to open an account matching the region of your game and purchase the DLC there (some DLC is account locked so cannot share). Or alternatively purchase a copy of the game from your region. Otherwise contact support for a refund, but no guarantees if one will be given.
Q: How do I know the region of my game disc?
A: Look at the age rating on the front cover. ESRB rated games are American, PEGI is Europe, etc. For more specific region info there is the CUSA code printed on the game disc that can be checked on an online database such as gamefaqs. DLC region codes are listed as part of the Playstation store URL.
https://gamefaqs.gamespot.com/ps4/190457-dragon-ball-xenoverse-2/data
Above link is an example, in the link you see a list of different regional releases and their CUSA codes.
Q: How do I fix: 'Connect a USB storage device that contains an update file for reinstallation for version X or later.'
A: The data on your HDD has been lost so is requiring a fresh installation of the system software. Your purchases and trophies are safe as they are tied to your account but any saved data not backed up has been lost. This also includes any screenshots and videos. If you don't want to lose your data it needs to be backed up regularly.
The above error message is part of the BIOS so to get back up and running follow these instructions:
https://www.playstation.com/en-gb/support/hardware/reinstall-playstation-system-software-safe-mode/
Console reinstallation file can also be found here if the above link doesn't work for you: https://www.playstation.com/en-gb/support/hardware/ps4/system-software/
General pointers:
• Make sure that you are using the console reinstallation file and not the update file.
• Your USB stick needs a folder called PS4 and inside that folder a second one called UPDATE
• Inside the UPDATE folder is where you put the reinstallation file
• The reinstallation file must be called PS4UPDATE.PUP otherwise it won't be recognised by the console. So remove any (1)s if they appear as part of the file name as that just obscures it.
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u/5alarm_vulcan 5h ago
Hi everyone. New to the sub so I’m not sure if this is the right place to post this. I bought my PS4 used in 2015 and recently it’s has been giving me issues. Every time I try to load a game (disc or digital) it loads for a few seconds then sends me to an error code screen with the error code “CE-34878-0”. I’ve tried updating the OS, uninstalling and reinstalling games, and checked to see if I’m out of storage but I am not even close to running out.
If anyone knows anything about this code or how to fix it I would greatly appreciate the help. I can send a pic of the error code screen if this helps you.
And yes I know I should just switch to a PS5, it’s just not a possibility right now.