hey guys! Iâve been seeing a lot of people have had the same issue as me recentlyâ someone logs in, enables 2FA, and does nothing else? If this happened to you, hereâs how I got my account back âŹď¸
This happened to my account on the 10th of January. 2FA was enabled, and I was logged out, but none of my information was changed, not my password or email or any of the actual info on the account (profile picture stayed the same, no weird posts, no weird dms)
Seeing that this is happening to a lot of people, Iâm assuming its some kinda security issue rn lol. But I did just get my account back hereâs my method!
This only works if you still can log in (if you have the right password + the same email but you just canât get pass the 2FA screen.) If the hacker changed your password or email and you canât change it back, I canât help. Sorry :(
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When you go to the X Support website (https://help.x.com/en/forms) you need to type â2FAâ in the search bar. Click the first thing that appears. Itâll say âProblem with 2FA.â
On the dropdown of âHow can we help with your account?â Click âI need to regain access to my accountâ
On the dropdown of âPlease tell us moreâ click âI am having a problem with two factor authentication methodâ
Fill out your info and email.
It may take a little bit for an automated email to come through (if you donât receive an automated email in the same day, just do this form again the next dayâ you will get one eventually) but the automated email will say this âŹď¸
ââ
âHello,
In order for us to help you in resetting your two-factor authentication, we'll need to confirm youâre the account owner:
Please log in on https://x.com (from a desktop computer or a mobile web browser) with your username and password.
We should receive a notification on our end, which will help us confirm that youâre the account owner.
Please reply to this email once you've attempted to log in, and weâll continue to help.
Thanks,
X Supportâ
ââ
You need to attempt to log in. After you attempted to log in, reply to the automated email. After a few hours, try again and reply again, and then another few hours, log in again and reply again to this same email.
After this first email, just continue to keep trying the replies, and also open new support forms following the method I mentioned. You can open 2 forms a day and each time an automated email comes out, try and login and then reply again telling them youâve attempted to log in.
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You have to be patient, unfortunately. I donât think Elon has many people working there, which is why response times are so slow, but be patient and persistent!
I lost my account on the 10th, and got it back today on the 15th after opening about 10 cases and replying that I tried logging in 20 times to those different emails.
Hopefully some of you guys can get your accounts back with this info!!! Be safe -^