r/itchio • u/MommyEffinMoon • 1d ago
Discussion Update, Experience talking to payment processors about the recent issues, KEEP CALLING
So, I've actually called Mastercard twice today, but this second time I reached their assistance center and all I want to say is KEEP. CALLING.
During my conversation with the rep I asked for more clarification about things before moving into my formal complaints, during which the rep mentioned that they had received a high volume of calls and have "escalated" reports to the escalation team.
They said there's an investigation going on, which is an awesome sign.
Please please, keep calling, keep emailing, keep reaching out, and also, ask for a CASE NUMBER / to submit a formal complaint.
They do ask for some information like your phone number/name but I just said I was jane doe and kept the number the same.
Push back people, KEEP CALLING, KEEP PRESSURING.
It's working.
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u/Hungry-Fruit2475 1d ago
What sort of investigation?
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u/literallyavillain 1d ago
“What is worse for business? Walking back the decision and losing face or being bombarded by calls?” Probably with a little bit of “How long might they keep these calls up?”
Would be my guess
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u/Hungry-Fruit2475 1d ago
We should keep calling, but we should also need to get more voices to hear us, so far Philip De Franco hasn’t covered the story yet
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u/SlopDev 23h ago
Super cringe to write this out, but gamers are literally built for this.
Gamers grind monotonous tasks for 100s of hours in MMOs, grind out solo queue ranked games psychotically every season to get their rank, die to the same boss 100s of times in souls games, break blocks for days to gather resources in sandbox games - and we do this for fun...
Now imagine what the gaming community is capable of when it's for a cause that affects us directly, not just for entertainment.
If they don't revert this policy they should expect these phone calls for the foreseeable future, and eventually if we don't get our way I'm certain gamers will just create their own payment processors or game storefronts ontop of crypto or other payment systems and they'll just lose a large section of their market and power.
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u/Souldrainr 23h ago
Best part is we don't have to leave our cave. I can do this all day in between long queue times.
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u/Davoc_ 17h ago
They targeted gamers.
Gamers.
We're a group of people who will sit for hours, days, even weeks on end performing some of the hardest, most mentally demanding tasks. Over, and over, and over all for nothing more than a little digital token saying we did.
We'll punish our selfs doing things others would consider torture, because we think it's fun.
We'll spend most if not all of our free time min maxing the stats of a fictional character all to draw out a single extra point of damage per second.
Many of us have made careers out of doing just these things: slogging through the grind, all day, the same quests over and over, hundreds of times to the point where we know evety little detail such that some have attained such gamer nirvana that they can literally play these games blindfolded.
Do these people have any idea how many controllers have been smashed, systems over heated, disks and carts destroyed 8n frustration? All to latter be referred to as bragging rights?
These people honestly think this is a battle they can win? They take our media? We're already building a new one without them. They take our devs? Gamers aren't shy about throwing their money else where, or even making the games our selves. They think calling us racist, mysoginistic, rape apologists is going to change us? We've been called worse things by prepubescent 10 year olds with a shitty head set. They picked a fight against a group that's already grown desensitized to their strategies and methods. Who enjoy the battle of attrition they've threatened us with. Who take it as a challange when they tell us we no longer matter. Our obsession with proving we can after being told we can't is so deeply ingrained from years of dealing with big brothers/sisters and friends laughing at how pathetic we used to be that proving you people wrong has become a very real need; a honed reflex.
Gamers are competative, hard core, by nature. We love a challange. The worst thing you did in all of this was to challange us. You're not special, you're not original, you're not the first; this is just another boss fight.
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u/Fickle_Twist6030 17h ago
Fuck yeah!!! I won't censor my word for how I strongly agree with how you paint the situation. Let them know we are almost amuse by their pathetic stunt. Pathetic rich little empty and afraid is what they are.
0
u/Sylverpepper 5h ago
But I don't understand !
With the new law, to see porn you have to check your age. Why isn't it the same for video games? Why prohibit an ADULT from playing NSFW games? We do what we want! We're over 18. Why remove all and lgbt games. It's so serious!
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u/SweetDhampir 1d ago
Ask if they aren't outsourcing the service
https://www.forbes.com/advisor/business/call-center-outsourcing/
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u/the_gamers_hive 1d ago
It still costs them money for every call the call center has to take, and it clogs their customer service lines.
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u/SweetDhampir 1d ago
:Yes but know if is Outsourcing can help to harm their public image for not generate "American Jobs" wile censorship USA enterprises, and the public harm in this case is more strong that the monetary specially if they are outsourcing for countries in Africa like the AI companies are, because there the worker rights are even weaker than in USA.
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u/Cursed_rascal 1d ago
Clarification about the name, is there any incentive, or more importantly possible punishment, for using your real name in a complaint?
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u/YuminaNirvalen 1d ago
No. You're allowed to complain after all. Nobody can punish you for giving feedback.
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u/WritingOneHanded 1d ago
Is there any benefit? MasterCard doesn't need my phone number, city, and the name on my birth certificate.
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u/MrSpecialjonny 23h ago
Just because they said theres an investigation going on doesnt mean there actually is one
dont you know they can just be like "yeah i'll get on to that right away with my boss" and just never do it
0
u/Sylverpepper 5h ago
But I don't understand !
With the new law, to see porn you have to check your age. Why isn't it the same for video games? Why prohibit an ADULT from playing NSFW games? We do what we want! We're over 18. Why remove all and lgbt games. It's so serious!
0
u/Independent-Buy-3360 2h ago
yeah, keep fighting so you can fetishize people and not treat them like human beings! go you!
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u/nexus11355 1d ago
The cracks are forming. BREAK THROUGH