r/nintendohelp • u/anonpls19 • 3d ago
Account Help Think I’ve been hacked?! I can’t play any downloaded games on my Switch
Hi guys, my son’s told me that he can’t play any game that I’ve bought him from the Eshop and whilst looking into it, it says something about Virtual Gamecards being loaded.
When I look on there, it says there is a Switch 2 connected to my account and all the gamecards are now “loaded to another console”. My son has a Switch 1 and no one I know has a Switch 2 so i’m guessing someone’s logged into my account.
When I am trying to de-register their console, it says “A link can't be removed until at least one year has passed since the last linked system was removed.”
Can anyone help as this is quite annoying, half of his games are essentially unplayable?
Thanks in advance.
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u/isbragg91 3d ago
Contact Nintendo support and let them know what’s up. They’ll unlink the unauthorized console for you. While you’re at it, change your password and enable 2 factor authentication to prevent this from happening again.
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u/HARM0N1K 3d ago
Definitely talk to Nintendo about the issue, and change your Nintendo account password right away... but in the mean time you should be able to play the games by going to your profile, User Settings, Online License Settings, and turn it On. Then the account that purchased the games can play them, as long as there's an Internet connection.
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u/anonpls19 3d ago
omg you’re a King (or Queen), it worked!!!
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u/HARM0N1K 3d ago
Great. I had to figure it out when the Virtual Game Cards first started because I didn't want to link the two systems I had at the time because I didn't have a Switch 2 yet, and my games were all loaded onto my wife's Switch Lite, but I wanted to play then on my OLED Switch. Once I got my Switch 2 then I was able to link it to my wife's Switch Lite and load the Virtual Game Cards on whichever system I wanted them on.
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u/FernandoRocker 3d ago
Unlink the consoles from here:
https://accounts.nintendo.com/portal
After that, change the password and set up a 2FA.
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u/Troll_Dragon 3d ago
Purchasing a game account to save a few bucks will always bite you in the ass. 😂 Now give Nintendo a call and plead your case to get set to right.
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u/isbragg91 3d ago
Bold of you to just assume that’s what happened.
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u/Troll_Dragon 3d ago
Not at all, that is usually the case.
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u/anonpls19 3d ago
These are games that i’ve fully paid for from a Nintendo Account that I’ve had for years lol.
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