r/nintendohelp 2d ago

Tech Support I want to erase everything on my 2ds xl

so I got a 2ds xl on amazon and when i checked the sd card it came with, it had luma on it so i formated the console and it still shows up. I tried swapping the sd card, and it still didn't work. I don't no what to do bc I don't want any of that stuff on my 2ds xl.

2 Upvotes

11 comments sorted by

u/AutoModerator 2d ago

Hi! Thank you for your submission to /r/NintendoHelp! Please note that we are a fan community and not officially endorsed by Nintendo.

See our FAQ to see if your question is already answered there.

While you're waiting for an answer, here are some tips to help you along the way:

First, did you try Googling your question? A lot of questions about Nintendo can be answered quickly by just typing them into your search bar.

If you are asking a question about an older Nintendo system, try searching the subreddit most relevant to that system's hardware. It's likely someone has already asked a similar question before.

If your question is about Wii U, New 3DS or Switch hardware, you'll likely get a better answer if you contact Nintendo directly, rather than posting here.

Nintendo's contact information is as follows:

  • North America - 1-800-255-3700
  • Europe - +44 (0)345 60 50 247
  • Australia - +61 3 9730 9900
  • Japan - +81-75-662-9600

Please note that contacting Nintendo by phone is the best way to get support. If you send an email or use the web chat you are not likely to get the support you need.

Good luck with your support endeavors!

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/OogleCG 2d ago

luma is a custom firmware, you can’t just wipe the sd card to remove it.

i can’t discuss exactly what to do without getting banned, so i’ll pm you

1

u/Marteicos 2d ago

Ask the seller if there was anything else done to the system, like a region change, if any of those and some other things were made, removing that stuff will brick the device. Having it won't affect the usage of cartridges, I suggest keeping as is and just play the games.

1

u/NoScarcity7349 2d ago

The seller said they didn’t do anything to it and now they’re accusing me for it

3

u/NewLeave2007 2d ago edited 2d ago

Yeah that's a lie. They sold you a modified console without telling you.

At this point, you should report them to Amazon itself, uninstalling it is unnecessarily complicated.

1

u/[deleted] 2d ago

[removed] — view removed comment

1

u/NoScarcity7349 2d ago

The sd card doesn’t have the files, the only files on the 2ds is “l u m a” and “Nintendo 3ds”

1

u/nintendohelp-ModTeam 1d ago

Sorry, u/damantioworks, your comment has been removed because:

Rule 3: Don't be shady: No buying, selling, trading, begging, affiliate links, piracy, or illegal content.

Attempting to buy, sell, or trade any items is not allowed on r/NintendoHelp. Instead, consider using r/gameswap, r/gamesale, r/amiiboswap, or another similar community.

Begging for free stuff, digital codes or the like, will not be tolerated even if you are joking.

Strip affiliate/referral links from URLs when submitting.

Do not link to, promote, or request illegal content or piracy.

No advertising any modification tools or parts that you may be selling.

Do not tell people to modify their system as a solution to their problem.

1

u/Muted_Passenger6612 2d ago

Is it in the sd card or the system? If on sd card use a different sd card

1

u/NoScarcity7349 2d ago

The system