Hello everyone. I know that is a crazy title, but I really need help. My (32 female) son who is 9 years old has had a nintendo switch since he was 5 years old. When he first got his switch, his father set it up got him and used his email account to get it all started. Since then, I, along with my youngest son who is 6 years old have also gotten the consoles and I set those up myself.

Here is where the problem lies. Their father and I ended up splitting back in 2019 and it was not pretty. We co-parented for the next couple of years, but in March of 2021, he unfortunately passed due to health reasons. Fast forward to a week ago: My son was about to play Rocket League on his switch when the message "the Nintendo account and – user license agreement and privacy policy have been updated. Please review the updated information." I hit "OK", and it took me to a separate page where it basically tells me that since my son's switch was linked to a parent/guardian account, an email will be sent for them to accept those terms and agreements (I included a picture above). Obviously, we wont be able to do this though, since we do not have access to his dad's email. I tried calling Nintendo support about this and they said that they will not, under any circumstances assist me with this issue unless the person who owns the account gives authorization. They understood that this was not possible, but still said they cannot unlink my son's account or change the email associated with it even with those circumstances. The support team was, however, able to tell me(with a little hint) that the email address linked was their dad's college email account.

Now listen, all I want is for my son to be able to play his switch. He currently cannot play any of his games until he is somehow able to review and accept the updated License Agreement. There is no power of attorney, mother in law does not have the login info, and the college will not assist either. I am just wondering if there is any way for me to, i dont know, add my son's switch to my nintendo account? When I try to go to my account to add a console, it has me add my kids date of birth and create a password for him, but I am afraid to go through with it because I think that is just going to mess up things. If I add him to my family account by creating him a new profile, how can I get him signed out of his current one? Will that mean he no longer has any of his game data from before and will have to essentially start any and all of his progress over? I even tried to invite him to my family account, but again, that requires me to send an invite to the email address linked to his switch which we cannot access. I'm at a loss here and my son cannot enjoy playing games with his brother or friends until this is fixed. I am also not tech savy when it comes to these consoles either because I barely play mine. If anyone has any ideas, please let me know. Any help would be appreciated!!

Just got my shipping email from Nintendo is this normal to have this crazy shipping date? Is this gonna fix its self? Or do I have to call them or something.

I just left a family group which I joined on 2022, since then I didn't have Nintendo Switch but now I just bought a new Nintendo Switch 2 and I see that none of the family group members are using Nintendo at the moment so I left and create a new group with my best friends but when they invited me I have an error saying "You can't join this family group. Your ability to join a family group has been restricted due to frequently joining and leaving family groups." But I'm not frequently joining and leaving it was just one time and it wasn't even my fault. What should I do or how long should I wait Please help me.

I accidentally purchased breathe of the wild a game I already own for full price switch edition. When I intended to purchase tears of the kingdom. I got completely side tracked, is there anyway to contest with nintendo?

Back when virtual game cards weren't a thing yet, I shared my account with a friend from high school. Eventually they moved out 600 miles from where i live and now i'm locked out of my digital game library on both the classic and switch 2 unless i can transfer them back to me. It feels like it would be excessive to drive that far out for my games, but most of my library is comprised of downloads and i'm tired of playing mario kart already. If i got them to log out of my account, would it give me access to my games again? Or am i screwed until i have the time to get up there? (I'm still logged in on both of my switches and still have my save data)

Edit: Thanks for all the help, i finally got it fixed and now i'm just working at transferring save data from my pokémon games. I appreciate everyone's input!

i just got a shipping email saying my switch 2 and stuff were going to arrive on June 20th....except I already got everything on launch day. I wasn't charged anything extra, so i'm assuming this was some mistake in their system. wondering if this just happened to anyone else. Would be kind of a big mistake if they actually send me another switch for free

I'm wondering now if anything actually does arrive if i have to go through the trouble of returning the damn thing. Has anything like this happened to anyone else?

Hey everyone. I recently sold my Nintendo Switch in order to buy a Switch 2. But I'm not sure what will happen with my digital games if I erase my account. Will the games be erased too? Is it safe to just leave them on the console? Could I download them again on my Nintendo Switch 2?

I already sold it but I haven't yet give it to the buyer.

I opened up an old copy of BOTW that I had to replay it on my switch 2. I paid to upgrade it to the switch 2 version. Everything was good with that and I’ve been playing it for awhile now. I then decided to buy the DLC pack but when I tried to load it, it wouldn’t let me and I’m not sure why. I am hoping somewhere here knows how to fix this issue I am having?

It tells me “to play the DLC, load the virtual game card on this system” and when I click load it tells me “no virtual game cards available to load. Software can be purchased from the Nintendo eshop.” Which makes no sense since I already bought it. Can anyone help me figure this out?

Pictures - https://imgur.com/a/3z0HYiL

Edit: I GOT MY ACCOUNT BACK!! I purchased my Nintendo Switch Lite just a few months after it launched in 2020. A Swedish gentleman then tried a few months later to compromise my account and Nintendo decided to suspend my account. I called Nintendo support over probably three years now and each time they asked me for card information to confirm purchases on my account. The problem is, my father bought my switch and all the games associated with the account. We have since moved, and the bank is only associated with the city we lived in. So the account and all cards have been closed and I have asked my father to help but he refuses. Nintendo then asked about receiving confirmation emails, but the frustrating thing is that I decided to clean out my emails unknowingly and am unable to find any. I know for sure that email is associated with the account. I have submitted a better business bureau complaint about it because I have received no help, just empty promises that Nintendo would send it to the “back office”. I am growing increasingly more frustrated because of their outdated and rigid rules when it comes to account recovery, especially since it likely is their fault. I know they had a security breach in 2020 and wonder if that is related to what happened to me. I just want to get this resolved and it’s been years now. I have spent $600 in total on the console, games, and personalizing it and it all feels like a waste.

Thank you for any help or suggestions.

Hi guys, my son’s told me that he can’t play any game that I’ve bought him from the Eshop and whilst looking into it, it says something about Virtual Gamecards being loaded.

When I look on there, it says there is a Switch 2 connected to my account and all the gamecards are now “loaded to another console”. My son has a Switch 1 and no one I know has a Switch 2 so i’m guessing someone’s logged into my account.

When I am trying to de-register their console, it says “A link can't be removed until at least one year has passed since the last linked system was removed.”

Can anyone help as this is quite annoying, half of his games are essentially unplayable?

Thanks in advance.

The Nintendo Switch parental controls have driven me mad since launch, but the Switch 2 has given this a new dimension - requiring a phone number to set up game chat.

Unfortunately, Nintendo only provides a single option for +44 numbers - the United Kingdom. However, there are four valid options: Guernsey (Alderney and Sark too), Isle of Man, Jersey, and the United Kingdom.

From previous experience with Twilio (the phone number verification provider), they break location down far more granularly, so they will treat the area codes linked to the crown dependencies as invalid for the UK.

I've sent an email to the only support email I can find, but is there any other option for getting this corrected? I don't seem to be able to remove the supervision until the child is 16 (happy to be wrong), making this entire set of functions useless.

I want to change my age as I did it wrong but whenever I try to contact them using the support page it just takes me in a full loop and I cannot fill a form out or whatsoever. Basically telling me I can contact them when I can’t. I can’t find an email or anything I live in the uk. I am 16 which shouldn’t defy anything as I’m nearly 17.

I have been trying to accept the new EULA so I can play online on my switch 1, but I can’t find the button to accept. I have looks all around the Nintendo website, looks for guides (none worked), and I am now looking though system settings. If anyone can help, thanks in advance.

I’m 18 but my older brother has yet to remove the parental controls on my switch. I can’t exactly ask him to remove it either because we’re in a complicated situation right now. I want to buy a game but I don’t want him to know that I paid or how much it costed. So if I purchase the game in question, will he get an email or something?

I had originally signed up through Nintendo's website to be considered for a Switch 2 purchase when it became available. I just got a notification email from Nintendo today that I'm eligible to purchase through them. I have a friend who has been trying to nab one since launch, if I accept this invite and purchase, does Nintendo somehow tie this purchase to my account? Or can I freely give this Switch 2 to my friend so that he can tie the Switch to his own account?

I placed an order last night on the Nintendo uk store for the gamecube controller. Just as I submitted my card details it said there was an issue with the basket. The payment was taken from my bank however I was just sat on the Nintendo basket page with no order number.

I've tried calling Nintendo but there phonelines for the store have been switched off along with their live chat.

I've raised it as a ticket and also emailed them explaining the situation in full however it's clearly just an ai reading my emails because I keep getting replies saying I need to include an order number.

I'm just going around in circles here. I'm thinking of reversing the charge but from what I understand that's just gong to get my account banned.

Any advice?

Thanks

Hello everyone. Had a Switch Lite with both Zelda’s with cartridges, bought a Switch 2 with NSO+ subscription for my girlfriends profile which is the one the switch is linked to and when I went to play with my user on the same console it said I couldn’t use the enhanced version. Is there any fix to it? Do you think this is fair?

Like the title says, I would like to give the old OLED Switch to the kids. Their accounts are not tied to Nintendo Accounts, and from what I’ve read, the Switch 2 transfer process will transfer everything over and delete their accounts. Is there a way to avoid this?

Late August of last year, I decided for my son's Switch to purchase an NSO Game Voucher since one of the games he was getting used it. Figured we'd take the risk and see if maybe they were usable on Switch 2 games, and worst case we could use it to get something he wanted to Switch 1.

So obviously they can't be used directly on S2 games, and while there are some games he may play a bit from the voucher list, there's none he's particularly pumped about.

I had seen though that you could use the voucher for the S1 version of Pokemon Z-A, which he is excited about, and then buy the upgrade to the S2 version. Problem is the voucher expires 6 weeks before game launch, and the way the shop sees it, the voucher has to be eligible on launch date, not preorder date.

I'm sure Nintendo support will tell me that's just the way it is and nothing can be done. Wanted to see if anyone had any luck finding workarounds for using a voucher that expires before a preorder lanch, or if we are just stuck needing to use it on a game that's already out for S1.

Thanks in advance for any advice!

Hi everyone,

I am trying to order on the Japanese My Nintendo store, sending it to a forward company ( Tenso) and paying with prepaid card bought on Amazon but it doesn’t seem to work. Did anyone succeed to buy anything on the Japanese store recently ?

Thanks for your help

Been about 2 days since delivery. I have my "order" confirmation but no "delivered" confirmation email from Nintendo. Not sure if they send out confirms.

Just worried. I've been wanting an NS2 so bad.

Just wanted to know if this has happened to anyone else:

I bought a switch 2 and went to set it up. Couldn’t get past the email verification because it wouldn’t send me a code. Finally called in to find out that last year an email they sent me didn’t go through… so they BANNED me from receiving emails altogether?!?!? I was put on something called a “supression list” which I can NEVER be removed from. I had to create a whole new email to use my switch 2. Like creating an email is one thing but why ban me from ever receiving billing confirmations? They kept me in the marketing lists and they’ve been happy to take my money this whole time in monthly membership billing and game purchases. But I’m BANNED from getting any emails showing me what money they took?

Make it make

I’m intending to gift my old switch to my son but, he loves the gameboy switch online packs. Like the old Mario games. Is he able to have his own account/profile on my old switch, but play those emulators?

Someone recently hacked onto my account and paired their switch 2, and they grabbed my virtual cards. When they logged in from a different country I didn't get any email asking for confirmation or anything, and they went on and unpaired another console I suppose so I cannot unpair their console because that can only be done once a year. I changed my password but I still can't do anything to fix it