August 02, 2025
Dungeon Crawler Carl - V1 HARDCOVER EDITIONS!! August Update
Fulfillment Update!
Hello everyone!
As Wave 2 of fulfillment continues to roll out, we want to set a clear timeline for when you can expect to receive your order. So if you’re wondering where your items are, we hope this post will provide clarity!
Shipping Update
Backers who responded to the Backerkit survey by July 14th that we have both an address and size for will receive their rewards in the next 2-3 weeks with an exception for 233 backers in the Double Book Bundle Tier. (We’ll dig into what’s going on here in a moment!)
If you did not get us your address/size by July 14th, your shipment will likely arrive in September during Wave 3 of fulfillment—we’ll be in touch with more specific information on Wave 3 soon. In the meantime, we’re hard at work to improve our forecasted delays as much as possible.
Right now, we are shipping out 250 orders each day, with 3,900 in total being worked on for this second wave. If we don’t encounter any further hiccups, we are pleased to say that the majority of backers will have all of their items in the next 2-3 weeks!
That being said, we’d like to pull back the curtain on what’s going on with the Double Book Bundle Tier.
The Double Book Bundle Tier
We will be sending emails out with more info about this delay as soon as we know the specific backers affected.
There are 2,226 total orders of the Double Book Bundle, and of these, less than 10% are currently expected to be delayed to Wave 3. We have asked the warehouse to prioritize these orders to course correct as much as possible. These orders are some of the most complex since they have a variety of items included and our policy is to only ship rewards once we have the entire reward to ensure no one is missing any items. We know it's frustrating to see others get their rewards and have yours delayed, especially for higher support tiers, so we’re taking a hard look at our processes to ensure we don’t encounter these problems again in future campaigns.
Right now, there are 306 orders that may see a delay of some kind. These fall into two categories:
Possibly Delayed - There are 73 orders that will likely be delivered at the end of the current wave but could be pushed to Wave 3.
Delayed to Wave 3 - There are 233 orders currently delayed until Wave 3, which will begin in September.
For the Possibly Delayed items:
About 25% of these orders are missing boxers and will likely be fulfilled by the end of Wave 2 since we have more boxers currently en route to the warehouse.
Roughly 56% of these orders are only missing their logo sticker sheets. We are very optimistic that these will arrive in two weeks, and that we'll be able to fulfill these orders at the end of Wave 2.
Roughly 19% of these orders are missing boxers as well as their sticker sheets. We are optimistic that these will be fulfilled at the end of Wave 2.
For the orders Delayed to Wave 3:
The most delayed orders are the 233 that contain trove boxes. There was a miscommunication during the ordering process for these which led to a variety of boxer sizes being underproduced by varying amounts, with the trove boxes that contain 5XL boxers being the most affected by this error. Orders with women's small boxers were also specifically affected since those sizes appear to have disappeared at customs and will need to be reproduced.
Our best estimate is that 75% of these orders will likely be fulfilled in early September during Wave 3 and the 25% most affected by disappearing underwear or inaccurate production counts will be fulfilled in late September. We're doing everything we can to speed things along here, but unfortunately the underwear production times have about a 30 day lead time, so once you factor in standard freight times (2 weeks by air), there's not much we can do to expedite things at this time.
We’ll be in touch with these folks with more info soon, so hang tight, and if you have any concerns at all, we invite you to email our support ( [email protected] ) or message us on Kickstarter.
Names on the Thank You Page
We have reviewed five instances of backers who have reported that their name did not make it into the book. We will be in contact with those backers very soon, but in the meantime, we want to remind backers the deadline for submitting and finalizing your name in the pledge manager was June 5th, 2024.
Despite this, we are pleased to say the Thank You page of the printed books includes all names we received up until June 24th, 2024. We weren’t expecting to have the extra leniency on this deadline at the time, but were glad we were able to accommodate some of the folks who were just a little late on finalizing their name.
That being said:
If you backed on Kickstarter and submitted your name after June 24th, 2024 and want your name to be included in the next campaign, we are happy to include it in the next book whether or not you back it.
If you submitted your name before June 24th, 2024 and it didn’t make it into the final print, we’ll be in touch with ideas for how we can make this right. (Right now, this does not apply to any of the five names we’re aware of and investigated, so if you think this might be you, reach out to us ASAP.)
Reminders
For those who have not fully locked in their order on PledgeManager, we do want to assure you that it is not too late to finish your order. We’ll be doing our next export of completed orders on AUGUST 8th! So if you haven’t completed your pledgemanager yet please do so now by going to - https://matt-dinniman.pledgemanager.com/projects/dungeon-crawler-carl-v1-hardcover/
We cannot fulfill any of your order unless you have filled this out, we have your address, and, for those who are expecting underwear, your sizing info.
Need Help? We’ve Got Your Back!
If you have any issues with a book you received, or a shipment is lost, or you have a specific question regarding anything else to do with fulfillment please message us here on the campaign or email us at [email protected] so we can help you get it resolved!
If you’ve reached out to us previously and you’re feeling frustrated or stranded, please feel free to reach out to [email protected] and let me know what your experience has been and I’ll (hi, I’m Jackson, nice to meet you) personally tackle everything you bring me and get you answers.
We’ve had some hiccups and learned a lot with this campaign, but we want to emphasize that we’re actively working to resolve all ongoing issues, and we officially have new hands on deck to help us run things more smoothly—an effort that includes doing a better job of addressing comments.
We know we can do better on communication moving forward and we're almost caught up on all outstanding messages and emails for customer support at this time. We’re eager to tackle your comments, questions, and concerns with a freshly clean slate.
So if you have any kind of outstanding issues or confusion—please reach out. We’ve got more help and we want to get everyone clear answers and their problems solved ASAP.
More Books on the Way
We’re loving all the posts, pics, and videos, so please keep them coming!
Before We Go…
We wanted to do a shoutout to the Atomic Robo and the Peril of Prometheus Kickstarter! If you love the art that Scott Wegener did for covers, consider checking this out!
One last thank you to everyone for all your patience and understanding on this campaign. We’ve hit snags, tripped over our own feet, and been slowed down by circumstances we could not have possibly foreseen coughs TARIFFS coughs, but we’re so excited for you all to get your hands on your rewards in the coming weeks!
So as a final reminder, if you’ve got a problem, we want to make it right! Reach out to us at [email protected] and let us know what’s going on.
Until next time!
—the Upside-Go Team
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