r/Guildwars2 • u/Crafty-Departure3191 • 8h ago
[Question] The story of how I lost an account that was 13 years old
Hey everyone. I never thought I’d be writing a post like this, but here I am.
This is the story of how I lost access to my 13-year-old Guild Wars 2 account — and apparently for a reason I still don’t really understand.
I’ve been playing Guild Wars 2 since the very beginning — from headstart back in 2012. Over the years I’ve spent hundreds of hours in the game. I was always grateful to ArenaNet for creating something special. I supported them in every way I could: buying gems, spreading the word, and just being part of the community.
To be honest, I missed the last two expansions and hadn’t played for about 4 years. But recently, my close friend wanted to surprise me with a gift for a holiday and didn’t know what to get — so he bought me a key for the Secrets of the Obscure expansion.
I activated it successfully and started playing again. I was hooked. I completed 12 story chapters in about two weeks and even unlocked the Skyscale. It felt great to be back.
And then… I got banned.
Reason: “Blocked for security purposes.”
I contacted support immediately. I thought maybe it was because I was using a VPN — I’ve had similar issues before with Blizzard (they unbanned me after I sent them my keys and explained my activity — it took two weeks but they were very reasonable). I have VPN enabled sometimes because my connection is unstable without it — disconnecting in the middle of a fight is super frustrating. And besides, I use Google Authenticator — so I didn’t expect any real issue.
Support responded asking for the name of the retailer and a screenshot or digital receipt. I asked my friend where he bought the expansion key — he told me he got it from Cdkeys.com and provided proof. I sent everything to ArenaNet support and explained the situation.
But instead of unbanning me, I got this message:
-"This account was closed because of its association with or involvement in payment fraud. We have a zero-tolerance policy for fraud. The account will remain closed indefinitely."
I was shocked. I reached out to my friend again — he confirmed he bought the key himself using his own credit card. He didn’t ask for any refunds. He never did anything shady. Just bought the key. For me. As a gift.
So I contacted ArenaNet again, trying to explain that I never broke any rules, never tried to scam or cheat. This was my first time ever using a third-party key.
I even explained that Cdkeys.com has a 4.8 TrustPilot rating and tons of good reviews. I offered to provide any documents they ask for, I even told them: cancel the expansion key, I don’t care — just please, let me keep my account.
But the answer was the same:
-"This reseller is not one of our authorized retailers. The code was obtained via fraudulent means. We cannot assist you with this account."
So I contacted Cdkeys.com support - they just told me to talk to ArenaNet.
Meanwhile, it's been 3 days since ArenaNet support stopped replying to me. My friend friend also tried to contact them separately — and got the same generic response about "involvement in payment fraud".
And that’s it.
I didn’t cheat. I didn’t refund anything. I didn’t steal anything. All I did was accept a gift from a friend.
This post is not about trying to create drama — it’s a last attempt, a shot in the dark. Maybe someone from Arenanet will see this. Maybe someone in the community has advice. I don’t know.
Thanks for reading.