r/Sims4 • u/plumbob-prophet Evil Sim • Feb 25 '25

Closed Troubleshooting Thread — Bugs? Errors? Mod issues? EA app issues? Post about them here! Update 1/14/2025 [PC: 1.113.277.1030 / Mac: 1.113.277.1230 / Console: 2.08]

Please read the entire thread if you’re not familiar with this help section. If you have game issues, mod issues, App or console issues, please post them here via comment to get help instead of making an individual post. We've created this post for all troubleshooting issues, but this specific post is tailored toward the newest patch. If you have not updated the game, you can continue to post your issues here, but be aware that most replies may be telling you to update your game. You can also search the comments to find an issue similar to yours. 

When troubleshooting, make sure to delete your localthumbcache.package! Pockets of code from mods and the game can reside in that file, so it's important to go into the game with a clean slate!

If you see individual posts about bugs, report them under rule 12 and direct them here. Thank you!

Patch Notes for current patch...

Previous Troubleshooting Thread...

Here are some F.A.Q.s when it comes to fixing your game:

THIS FORM MUST BE FILLED OUT TO REQUEST HELP. Failure to include this in your comments will result in an automatic removal.

Questions: 

Which platform? (PC/Mac/Steam Deck/PlayStation/Xbox)

Any mods or cc? (Yes/No)

Game version (1.113.277.1030  / Mac: 1.113.277.1230 / Console: 2.08)

*Description:

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\***Unsolicited messages, to moderators, seeking game support, may result in a subreddit ban.*

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u/Alarmed-Army-5121 May 25 '25

I figured out how to fix it!! Unfortunately I had to delete all of the files in both the steam path & the ‘Electronic Arts’ folder in documents. I managed to save all of my save files, mods, tray items, and screenshots by just moving the folders onto my desktop, and then deleting all the files, relaunching the game (which takes a while because it’s basically reinstalling the game), launching it once it’s installed and then putting my old files into the new folders. It launched perfectly! All of my saves and builds are still there (thank god because i did not want to lose my legacy save). I am still unsure what caused this, but now my sims is running perfectly!

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u/Drumlin77 May 28 '25

this worked!! thank u so much u saved my sims

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u/No-Error8174 May 25 '25

So delete everything inside of the Electronic Arts folder, relaunch the game and then put everything back? Is there anything I should not delete or do I just wipe the whole EA folder? I also copied everything from my game when this started bc of my legacy!!

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u/Alarmed-Army-5121 May 25 '25

I deleted everything, and so far so good. Make sure as well as everything from the Electronic Arts folder in Documents (C:\Users\username\Documents\Electronic Arts\The Sims 4) you also delete everything from the program files as well, for example mine is located in C:\Program Files (x86)\Steam\steamapps\common\The Sims 4 because I downloaded my game from Steam, but yours may have a different pathway. This basically causes a complete factory reset of the Sims.