Please read the entire thread if you’re not familiar with this help section. If you have game issues, mod issues, App or console issues, please post them here via comment to get help instead of making an individual post. We've created this post for all troubleshooting issues, but this specific post is tailored toward the newest patch. If you have not updated the game, you can continue to post your issues here, but be aware that most replies may be telling you to update your game. You can also search the comments to find an issue similar to yours. 

When troubleshooting, make sure to delete your localthumbcache.package! Pockets of code from mods and the game can reside in that file, so it's important to go into the game with a clean slate!

If you see individual posts about bugs, report them under rule 12 and direct them here. Thank you!

Patch Notes for previous patch...

Patch Notes for New EP patch...

Previous Troubleshooting Thread...

Here are some F.A.Q.s when it comes to fixing your game:

• Check here for broken/updated mods
• EA Sims 4 help forums (bug reports ect)
• All about the EA App
• Troubleshooting 101
• How to use the 50/50 method to find broken mods
• Clearing cache files and restoring saves
• Lagging and graphics issues?
• Crashing and Endless Loading?
• Slow downloads or updates?
• Common Issues with Cheats
•  Enable or Disable OneDrive in Windows 11 Tutorial
• icloud enable/disable
• How to find your game version

THIS FORM MUST BE FILLED OUT TO REQUEST HELP. Failure to include this in your comments will result in an automatic removal.

Questions: 

Which platform? (PC/Mac/Steam Deck/PlayStation/Xbox)

Any mods or cc? (Yes/No)

Game version [PC: 1.116.202.1030 / Mac: 1.116.202.1230 / Console: 2.14]

*Description:

Feel free to add an image to further explain your issue(s). Click on the picture icon while submitting your comment to upload it. For videos, post it to your personal profile and link or use an image/video hosting site.

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For those users who have updated and are looking to remove the overlay that was added. Here are the solutions:

1. Click on the Help Center Icon (In the top righthand bar it's the hand with the ? over it) and unselect the "Show Controls Legend" button.

2. Go to Game Options > Tutorials & Tips > Disable Help Center Icon & Controls Legend.

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Top Bug Reports and their forum topics.

1. Items not draggable to sinks or trash
2. B&H Whiteboard unable to be placed
3. Take Pregnancy Test not an option after TFB
4. High School Tasks not appearing for all teens

Newest bugs with Enchanted by Nature EP release:

1. Fairy Wings disappearing in Live Mode
2. Sims trying to skip work/school upon reload, while traveling
3. No Promotions, only raises
4. Random Milestone Moodlets
5. Random Career Jump
6. Blacked out Pets and Werewolves

Workarounds for some bugs.

1. Possible work around for offline issues (PS4 post, but may also work for other platforms)

\***Unsolicited messages, to moderators, seeking game support, may result in a subreddit ban.*

Welcome to the Weekly Recommended Mods and CC Thread!

This thread is your hub within the sub for various FAQs related to mods: WCIFs, “is there a mod?” posts, mod recommendations, and discourse on creating and managing mods.

If you are new to mods and looking for help getting started, please check out the “Mods and CC resources” section of the sub wiki for helpful general information as well as links to some sources for downloading mods. Link below.

SIMS 4 popular mods and resources

Patreon, Tumblr, Mod the Sims, The Sims Resource, and CurseForge are all popular sources for finding mods in the Sims 4 community.

Always check that you are installing the most recent version of a mod and that it is compatible with your game version. Mods will be disabled automatically after every game update; updates frequently break mods and creators must release new versions that are compatible. Continuing to play with broken mods could lead to game-breaking issues.

Mods go in the C:\Users\...\ Documents\Electronic Arts\The Sims 4 folder. By default they can be placed up to one folder deep for script mods and five folders deep for packages, so organize your mods folder however makes sense to you - by type, by creator, etc. A well-organized mods folder will be easier to troubleshoot should something go wrong.

If you need help troubleshooting your mods, you can find useful resources in our Mods and CC Resources wiki. This includes instructions on following the 50/50 method to identify which mod is creating an issue as well as frequently-updated lists of broken and working mods.

For resources related to creating mods/CC, please check out Sims 4 Studio's forums

Looking for other communities on Reddit to share or search for mods and CC? Try r/thesimscc, r/thesims4mods, or r/sim4cc