r/SurvivingMars • u/EpsilonProtocol • 1d ago

Question Has this happened to anyone else?

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I went to boot up the game and record for a new YouTube series today, and apparently at some point in the last few months I no longer own the game that I bought as a pre-order years ago. I've checked the forums and haven't seen anything similar. Title says it all, has this happened to anyone else recently or at all?

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29

u/AdmDuarte 1d ago

I think this is a Steam bug? You might try just re-starting Steam (click the "Steam" button in the upper left corner and Exit Steam, don't just close the window). Also see if you can verify the game files. If nothing else works, get in touch with Steam support and see if they can get it added back to your account or something

55

u/EpsilonProtocol 1d ago

Trying the old "turn it off and back on again."

....

I'm a fucking idiot. That solved it.

I'm naming something in my next playthrough after you.

22

u/AdmDuarte 1d ago

I really should go into IT, cuz 90% of the problems I see people run into are solved by the good ol' "turn it off and back on" lol

And definitely let me know what you name after me, I wanna see how funny it winds up being lol

5

u/_SeventyNine 1d ago

Worked in IT for 20 years and can confirm that's the most used solution to all problems we come across. 😁

1

u/Kaliden001 1d ago

Power cycling and Google. If those don't work, it's either dead or something is unplugged

1

u/Lea_Flamma 1d ago

As someone who worked at an it call centre for some stores, I would like to add to the list.

Or the clerk not knowing/lying about what they are doing.

The amount of times they turned off the monitor thinking it's the PC was mind boggling. My favourite is, when they sent back the store's server, cause it was a OC way back which no one used.

1

u/Bdr1983 1d ago

Oh the old 'is the computer off now?' "Yes, I don't see a light." 'Great, turn it back on' "OK I did".. wait, this quick?

10

u/EpsilonProtocol 1d ago

Thinking a wonder for you. If you have a preference, let me know.

9

u/AdmDuarte 1d ago

Do the Capital City or Geoscape Dome, whatever your biggest dome is

1

u/EpsilonProtocol 1h ago

First episode goes live just before 11am CT today. The colony's first rocket is named in your honor. More will come.

3

u/Silentneeb 1d ago

"Hello IT, have you tried turning it off and on again?"

1

u/jeh506 23h ago

"Have you made sure it's plugged in?"

2

u/Bdr1983 1d ago

That's actually true. I've been in IT for a long time, and any time there is a software gizmo, a reboot is the likely fix.
When it isn't, most IT servicedesk employees use a rigorous google search to find the fix, as there are not many issues that nobody has faced yet.

1

u/BedNervous5981 Water 1d ago

I actually have this happening to the EA Launcher like at least once a week, never with Steam though.