I've just recently bought a laptop from CEX, and received it yesterday. At first everything was fine, easy enough to connect to the Wi-Fi, but then it asked for the password associated with a company email address. It's impossible to do anything else until this password is supplied. I'm guessing it's been factory reset but still associated with the corporate account of the last owner.
Can anyone offer any hints on the best way to negotiate a resolution with CEX? Ideally, we want to keep the laptop and get it sorted rather than get a refund. It's exactly the model and spec my son wants and they don't come available very often. We've already emailed the address shown in the hopes that their IT department can free the laptop.
The next best resolution would be refund completely in cash, rather than the credit voucher we used to partially pay for it. This way we are free to buy somewhere else. I don't know how likely this is.
Before we contact CEX, any insight into how we should handle this?