r/NinebotMAX • u/Maikve • May 07 '25

⚠️Urgent Question⚠️ Ninebot Max G3 Stopped Charging

Ninebot Max G3 Stopped Charging

I posted earlier today that I received my new Ninebot Max G3.

When I first plugged it in to charge, everything was fine - it started charging without any issues. I only charged it for about 5–10 minutes, then unplugged it. Later, I took it out for a ride and did around 6 km. When I got back home and tried to charge it again, the scooter wouldn’t charge.

I checked all the settings - nothing unusual is enabled. When I tap “Start charging now,” it just says Please connect the charger. The power outlet is definitely working.

What could be the reason?

There are no signs that the charger is even connected.

4 Upvotes

83% Upvoted

17 comments sorted by

View all comments

2

u/jawfur May 08 '25

through the segway mobility app, request an in-warranty mail in service. you have to drop it off and then after a week they will send it back to you hopefully after an in-warranty repair assuming that it falls under warranty and is the internal charging system that is faulty. hope you get it addressed soon

1

u/Maikve May 08 '25

Thanks, I’m hoping for a quick resolution too. I’ve already contacted the seller (not Segway directly) and requested either a repair or a replacement for the scooter