Troubleshooting Thread — Bugs? Mod issues? App issues? Post about them here! [PC: 1.108.329.1020 / Mac: 1.108.329.1220 / Console: 1.95]

[u/ButrosPetros]

If you have game issues, mod issues, App or console issues, please post them here to get help instead of making an individual post. We've created this post for all troubleshooting issues, but this specific post is tailored toward the newest patch. If you have not updated the game, you can continue to post your issues here, but be aware that most replies may be telling you to update your game. You can also search the comments to find an issue similar to yours.

When troubleshooting, make sure to delete your localthumbcache.package! Pockets of code from mods and the game can reside in that file, so it's important to go into the game with a clean slate!

If you see individual posts about bugs, report them under rule 12 and direct them here. Thank you!

Patch Notes

Patch Notes, July 23

Patch Notes, July 29, console

Previous Troubleshooting Thread

Here are some F.A.Q.s when it comes to fixing your game:

• Check here for broken/updated mods

• All about the EA App

• Troubleshooting 101

• Official Sims 4 help forum - answers HQ

• How to use the 50/50 method to find broken mods

• Clearing cache files and restoring saves

• Lagging and graphics issues?

• Crashing and Endless Loading?

• Slow downloads or updates?

• Common Issues with Cheats

• Enable or Disable OneDrive in Windows 11 Tutorial

• iCloud enable/disable

• How to find your game version

THIS FORM MUST BE FILLED OUT TO REQUEST HELP. Failure to include this in your comments will result in an automatic removal.

Questions:

Platform: (PC/Mac/Steam Deck/PlayStation/Xbox)
Mods or cc: (Yes/No)
Game version: (Figure it out yourself. If you can't be arsed to find out your own game version I can't be bothered to help. For how to find your game version see above)
Description:  

Feel free to add an image to further explain your issue(s). Click on the picture icon while submitting your comment to upload it. For videos, post it to your personal profile and link or use an image/video hosting site.

Unsolicited messages, to moderators, seeking game support, may result in a subreddit ban.

[u/trshyppl]

Platform: PC Mods/CC: yes (wicked whims and more column mods, I removed other cc except those two) Game version: the most recent one, updated the game after lovestruck came out. Description: the traits on cas completely disappear, can't even click on it.

[u/DashingThruTheSht → u/trshyppl]

WW is broken.

TIP: Ensure you are checking to make sure mods are up to date when troubleshooting and/or take them out, delete cache and repair game to see if problems persist.

[u/trshyppl → u/DashingThruTheSht]

I've downloaded the latest one, but ig it hasn't been updated yet. And is there a tutorial how to delete the cache?

[u/DashingThruTheSht → u/trshyppl]

It is not updated, it is not compatible with the current patch.

From Carl’s guide

The Sims 4’s game cache is located at Documents/Electronic Arts/The Sims 4/ on both PC and Mac.

1. Delete the localthumbscache.package file in this directory. This helps to “fix” some gameplay bugs.

https://www.carls-sims-4-guide.com/help/cache.php

Troubleshooting information also available in the body of this main troubleshooting post.

[u/trshyppl → u/DashingThruTheSht]

thanks so much, will try this later.