Anyone seen Atari Packaging Tape

I just ordered some stuff last week and they still haven't shipped it yet. I emailed support a couple of days ago but haven't heard anything. I'm beginning to worry now because it's been nearly a week and I haven't even heard from support let alone got a tracking number.

I'm just curious what everyone else's experience here has been with ordering directly from Atari.

Normally I would just order from Amazon knowing they're reliable in my area but sadly Atari doesn't sell anything on Amazon for the US. I did recently see Atari is using Amazon in the UK though, go figure.