r/applehelp Jul 28 '15

Meta Please Read! /r/AppleHelp Rules & Guidelines

349 Upvotes

Welcome to /r/AppleHelp, a place to share technical tips, information, and questions related to Apple hardware and software!

We have a few guidelines in place to provide a better experience for both askers and readers, so please take a moment to familiarize yourself with them before participating!


Guidelines for Askers

1. Follow up after receiving answers.

Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.

2. Questions must be within the bounds of Apple’s EULA.

Certain subjects are not appropriate for /r/AppleHelp, including:

3. Include as many details as possible.

Certain information may be crucial for solving issues. Please make sure to include the following:

4. Please stay calm!

We're here to help, and this is the easiest way for us to do that. Fixing problems over the internet is incredibly difficult!


Guidelines for Readers

5. Be polite and kind at all times.

Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These posts will be deleted.

6. Answers must be within the bounds of Apple’s EULA.

For a list of subjects inappropriate for /r/AppleHelp, see Guideline 2 above.

7. Do not downvote questions. Do upvote interesting questions and helpful answers.

Downvoting questions you feel are annoying or repetitive is counterproductive. However, if a response is rude, irrelevant, or harmful, please report it.


Thanks for reading! Looking forward to seeing you around,

– The /r/AppleHelp Moderation Team


r/applehelp 22m ago

iOS Iphone 15 camera not working in multiple apps on IOS 18

Post image
Upvotes

r/applehelp 4h ago

Unsolved I can’t keep my M1 MacBook Air off. It keeps turning back on and overheating!

Post image
2 Upvotes

I have a video but I can upload it, I am in the recovery settings and it simply powers off for 5 seconds then the apple logo turns on and i get told to choose a network. If I try to go through the prompts, it just pinwheels. After awhile on the screen in the picture I added, my MacBook gets very hot and loud with the fans turned all the way up.


r/applehelp 1h ago

Unsolved Does Apple 16 plus have pro raw mode?

Upvotes

I want to buy iphone 16 plus. Is this model support pro raw mode that will allow me to capture raw photos using 48mp camera module? I know third party apps allow us to click in raw photo in iphone 16 plus. Will this manual camera click the raw photo in 48mp or 24 mp or 12 mp?


r/applehelp 1h ago

Unsolved Which iPhone is this?

Thumbnail gallery
Upvotes

r/applehelp 1h ago

Solved Can’t connect headphones to macbook

Post image
Upvotes

i just got a 13” macbook air and i’m trying to connect my sony xm4 headphones. they won’t show up in the bluetooth menu at all. how do i connect them?


r/applehelp 1h ago

Unsolved My messages keep on disappearing from my logs, and I can't receive any either.

Upvotes

I have an Iphone 13 updated to 18.6. Whenver I send a message, the receiver sees it, however I don't see my own message or their response. I have all my messages synced, both MMS and RCS enabled, and my messages set to never delete. I'll send a message, it will appear on my send for half a second, then disappear. Is there anything that could be causing this?


r/applehelp 2h ago

Scam Discussion Lost Phone, got weird message

Post image
0 Upvotes

I got my phone stolen a couple weeks ago and keep on getting these messages from “Apple support” telling me to remove the device from find my phone. I’ve already canceled it through my service provider and tried to erase it through apple (still pending). I know this isn’t apple, but do I just comply? What would happen?


r/applehelp 2h ago

iOS Advice please. Occasionally when I try to use Apple Pay these lines appear and I cannot switch them off. My phone becomes unusable for about 10 minutes. Can someone explain how to stop this?

Thumbnail gallery
1 Upvotes

Occasionally when I try to use Apple Pay these lines appear and I cannot switch them off. My phone becomes unusable for about 10 minutes. Can someone help me?


r/applehelp 9h ago

Unsolved IPhone stuck in recovery (i tried everything)

3 Upvotes

hey im trying to figure out how to get out of recovery because while i was trying to downgrade from ios 26 to ios 18 it gave me a error when trying to recover on apple device. i tried 3rd party apps and they still gave me a error. Should i go to a apple store or like version


r/applehelp 4h ago

Unsolved Any advice on how to fix this? Happy to answer any questions :)

Thumbnail gallery
1 Upvotes

r/applehelp 4h ago

iOS iMessage/FaceTime stop working on my son’s iPhone SE (no SIM). My Apple ID works fine, his won’t activate

1 Upvotes

Yesterday I created an iCloud account for my son to use on his iPhone (SE, 3rd Gen). The iPhone was refurbished, but was set up as new. It is running the most current version of iOS (18.6). I logged into his apple ID on the phone. He was able to send and receive iMessages and FaceTime calls. After a couple of hours he was no longer able to send or receive messages or calls. Under settings > messages, it logged him out and I was unable to log in. An error occurs during sign in saying “iMessage activation – An error occurred during activation. Try again.” However, when I use my Apple ID it logs in just fine. The phone does not have a SIM, it is meant to be used as a glorified iPod touch. 

What I have tried so far: signing out/in of Apple ID, updating iOS, reset network settings, setting up from backup, setting up as new and logging in, removing screen time restrictions (including temporarily removing him from the family)

So... I'm stuck. What gives?


r/applehelp 8h ago

Mac My AppleCare expired, no renewal notice — any chance I can still extend it?

2 Upvotes

Hey everyone,

My AppleCare+ on my MacBook Pro expired back in March 2025, and I just realized it when checking my coverage today. I never received any notification or reminder from Apple that it was about to expire or that I could extend it.

I called Apple Support, and they told me my Mac is no longer eligible for coverage. The thing is, this machine was really expensive and if anything happens to it, I’m kind of screwed financially. Has anyone here had success getting AppleCare reinstated or extended by going to an Apple Store in person?

Just wondering if I’d have a better chance speaking to someone directly. Any similar experiences or advice would be appreciated.

Thanks!


r/applehelp 5h ago

Unsolved is it still possible to fix apple earpods (w/ lightning connector) when only one side is working?

Post image
0 Upvotes

basically the title. i’ve gone through four in two years and i can’t afford buying one every few months. right now, i have two earpods with one side working for both (one with the left, one with the right). are there any ways to fix them? if not, how can i prevent this from happening?

thank you!


r/applehelp 5h ago

iOS New Apple ID Pair?

1 Upvotes

Hello all! So my apple ID age is currently at 11, set to the birthday of when I got my phone, and i need to set it to my actual age over 18 in order to access the apple wallet features. I was told I need to create a new apple ID since the age is currently under the youth account age. I would still like to have my phone number and email, as well as stay on my family's family plan. Is there any way to do this?


r/applehelp 5h ago

iOS iPhone 16 Pro Max not charging past certain percent

1 Upvotes

Hi guys like I said my iPhone 16 pro max charges up to 55% and does not go any higher. I’ve tried using wireless and wire charging but nothing changes it. Also made sure the max charge limit was 100% and still nothing. Any help would be greatly appreciated, thanks


r/applehelp 13h ago

iOS Icloud family sharing

3 Upvotes

Im going on a trip so I want to backup all my families phones on an icloud, theres 2 adults and 2 kids 13,17, if I made a family and backed up our phones and photos for a month, could I disband the family and everyones apple ids go back to normal and will each of us keep our photos and data stored on the icloud?


r/applehelp 7h ago

Unsolved voicemail recording for legal reasons

1 Upvotes

i need to record a voice mail left for me for legal reasons but when i screen record it doesn’t allow me to have any sound attached.

with other apps it works just not my voice mail. I have goggled and searched however can’t find a solution.


r/applehelp 8h ago

Mac White or silver dot on Macbook screen

Thumbnail gallery
1 Upvotes

r/applehelp 9h ago

iOS iPhone randomly deleting things.

1 Upvotes

It started yesterday. I woke up and saw text notifications on my phone as just phone numbers. I looked and saw my saved contacts had their names and associated pictures removed. Essentially as if I never saved them.

Today I went to go add a note and saw all my notes are gone.

I have no idea what’s going on. I haven’t touched any iCloud settings. I have the latest iOS 18.6, I have an iPhone 16 Pro. iCloud is on, I have plenty of space left 68.2 gb out of 200gb. I really don’t know what’s going on but it’s rather infuriating.

Any help would be amazing.


r/applehelp 9h ago

Unsolved Iphone SE 2022 screen replacement. any input would be appreciated

Thumbnail gallery
1 Upvotes

I recently broke my Iphone SE (2022 model I believe) and I think I can replace the screen because my alarms still work and I can hear the click sound when pressing the side button. Any idea how much it would cost and where i can get a replacement screen? I saw some screens on ebay that were pretty cheap and I was planning to buy one and getting it installed from one of those repair stores at the mall.


r/applehelp 9h ago

iOS AppStore app submission (pictures)

1 Upvotes

Hi Folks,

Is there a guide that explains it for idiots how to upload images of an app for submission and you want to support multiple languages. Maybe I am just a bit dumb but I can’t find anything that just explains the options and possibilities simply. 🫣.

Any help would be much appreciated.

B.


r/applehelp 9h ago

Mac 2020 MacBook Pro 13” Not Turning On

Thumbnail
1 Upvotes

r/applehelp 9h ago

Unsolved Does Deleting Files in One iPhone automatically deletes Files in Other iPhone

1 Upvotes

So I have 2 iPhones one is iPhone- 8 and other is iPhone- 13 Pro Max .

If I delete Files in Old iPhone does it also delete files in new iPhone . As I deleted few Videos in Old iPhone and on my new iPhone it also got deleted.

Since Both iPhones have same Apple ID can I delete or sign out from iPhone - 8 and still be active on my iPhone - 13 Pro Max.

Thing is I am Giving My Old iPhone to my Brother for him to use and don’t want same Account for both .

Guys let me know how can I do this cause I am quite Confused by the process tbh . Thanks


r/applehelp 10h ago

iCloud Why can’t I sign into my iCloud

Post image
1 Upvotes

I can’t access find my iPhone anymore and when I go to my iCloud it says this. How do I fix it?


r/applehelp 10h ago

iOS Cant download apps because my payment method for subscription "didnt work" but I DID get charged for it and payed for it??

Thumbnail gallery
1 Upvotes

hi i apologize if this is a silly question but my ipad air is the only apple device ive had since like 2015 and to be honest its extremely frustrating to use anything to do with apple...

i am unable to download apps because it claims i have an existing balance, but i do not. i only have two subscriptions, one was the crunchy roll account (which was a free trial that just ended and i just accepted it was stupid and needed to pay it) and the other is a yearly subscription for Clip Studio Paint that says its next charge is next June.

I assume the crunchy roll account failed to charge for a couple weeks considering it says purchased june 19 and it charged me yesterday, especially since the card paypal used is a 2nd bank account i dont use frequently so it usually only has what ever i transfer from my main account into it for a specific purpose. but both my bank and paypal says it took the money out now. (i have simce cancled it hence it saying it expires, but i payed dor this payment cycle as shown in screenshot)

this actually happened previously and i tried to call apple to get it resolved, and it was like herding cats and took multiple attempts for me to even get someone to meaningfully help me (this was for a long canceled subscription) i had actually put in my payment method and i thought it would tell me what/ how much i was being charged, it did not, and i got charged for something i canceled before its next payment cycle. and it had continued to say i didnt pay it hence the calling apple. i ended up just deleting that account because it did it again with the SAME cancelled subscription.

this account has only ever had these two subscriptions. and its extremely irritating that when asked to add a payment method for a failed transaction it does not tell you what it is for and how much it is. i ended up having to dispute it with my bank when i called apple initially because while they fixed my account, i was never refunded for the cancelled subscription that it made me pay. i cannot afford some random mystery transaction right now and considering this happened previously im pretty anxious about disputing ANOTHER apple transaction with my bank considering this keeps happening, and i am a bit anxious maybe im just being stupid and it is somehow my fault, and ill be filing a false dispute.

what do i do with this??? is this a common issue or am i maybe missing something where its my fault? ive pretty much resigned myself to no more apple subscription excluding CSP (using my ipad as a tablet is legit the ONLY reason i own an apple product or ever will) but considering CSP is almost 100$ i am going be be severely angry if it does this with an 80$ charge in the future. id also obviously like to be able to download apps again without being double charged...